Additional Resources

The following are additional reference materials needed to use the cleverbridge APIs and notifications.

Payment Result

Payment Result ID
Description

CCA_CVV

Invalid CVV

CCA_EXP

Card Expired

CCA_FRA

Acquirer/Issuer Suspected Fraud

CCA_INV

Invalid Card

CCA_RES

Restricted Card

CCA_REV

Revocation of Authorization

GEN_AMO

Transaction Amount/Count exceeded

GEN_DEC

Generic Decline

GEN_ERR

Connector/acquirer currently down

GEN_FUN

Insufficient Funds

GEN_PAY

Successful

GEN_REF

Referral

GEN_TRX

Invalid Transaction

GEN_UKN

Unknown

Purchase Status

Purchase Status ID
Purchase Status Notification ID/Status ID
Purchase Status
Description

AUT_ACC

PAY

Authorized

The credit card was authorized and the confirmation emails have been generated. After a few hours the status changes from authorized to paid. Refunds are not possible until the order has a paid status, so if a customer requests a refund, set a follow-up for a few hours in the future. This status is applicable for nearly all Visa and MasterCard payments.

NST_ACC

PEN

Accepted - Awaiting Processing

The order was accepted in manual review, but has not yet been processed. This status occurs rarely. This status is applicable for credit cards, direct debits, and PayPal.

NST_AER

PEN

Awaiting Release by Customer Email

The order is on hold until we receive an email from the customer confirming that he/she wants to proceed with the purchase.

NST_ARE

PEN

Awaiting Release By Client

The order is on hold to give you the opportunity to verify stock levels of the product before the credit card is charged. This status is applicable for credit card payments.

NST_ARP

PEN

Awaiting Release for Purchase Order

The order is on hold pending receipt of the purchase order faxed on the customer's company letterhead. This status is applicable for purchase orders made online.

NST_ECA

PEN

Accepted after Export Compliance Review

An order that was flagged for US export compliance law has been accepted and is either currently being processed or will be processed shortly.​

NST_ECR

PEN

In Review for Export Compliance

An order has been put into manual screening due to various export compliance issues. Fraud Prevention will screen this order.

NST_ERR

PEN

Processing Error

An error occurred during payment processing. This status is applicable for credit cards, direct debits, Konbini, and refunds. For more information, see View an Error.

NST_HLD

HLD

Hold

A subscription order was placed on hold and will be billed in the future when reactivated. This status is applicable for subscription orders with future billing dates.

NST_MAC

PEN

Manual Accepted

An order has been accepted, but has not yet been processed. This status will update to Authorized or Paid within the next 15 minutes.
It is applicable for PayPal, Credit/Debit Cards, and Direct Debit.

NST_NEW

PEN

New

This is a temporary status that occurs before an order is processed, usually when cleverbridge adds a backup CD to an unpaid order or cleverbridge changes the payment method for an unpaid order. If an order is given this status, cleverbridge will process the payment as the next step.

NST_OFF

WOF

Awaiting Offline Payment

The customer selected an offline payment option which has not been received yet. This status is applicable for checks, money orders, wire transfers, Sofortüberweisung, and Konbini.

NST_PAP

PEN

Payment Pending at Provider

The customer did not complete payment or an error occurred. This status is applicable for Chinese debit cards.

NST_PPA

WOF

Awaiting PayPal Payment

The customer selected a PayPal payment option which has not been received yet.

NST_QAC

QUO

Quote Awaiting Release by Client

The quote is on hold to give you the opportunity to approve it.

NST_QUO

QUO

Quote

A quote was sent to the customer. This status is applicable for all payment options.

NST_REG

REG

New Registration

This is a temporary status that occurs before a registration for a free product is processed. If an order is given this status, cleverbridge will process the registration as the next step.

NST_REJ

PEN

Order Scheduled for Decline

The order was rejected in manual review, but has not yet been processed. This status occurs rarely. This status is applicable for credit cards, direct debits, and PayPal.

NST_REW

PEN

In Review

The order is awaiting manual review. This status is applicable for credit cards, debit cards, and PayPal.

NST_RFD

REF

Refund Queued

Similar to the status refunded, the customer receives an email confirming the refund. The amount will be refunded and within 12 hours the status will change to refunded. This status is applicable for some Visa and MasterCard payments.

NST_S3E

PEN

Secure 3D Enrolled

The customer enrolled in the payer authentication, 3D Secure, during the checkout process, but the order has not been completed.

NST_WVE

PEN

Awaiting Payment Verification

The request for payment is pending verification.

PAY_ACC

PAY

Paid

The payment was received and information about the product delivery has been sent by email to the customer. This status is applicable for all payment types.

PAY_PRF

PPR

Partially Refunded

An order is partially refunded to the customer. This status is applicable for all payment options.

PNP_BLO

DEC

Order Blocked for Export Compliance

The order was blocked because the customer placed the order from an embargoed country (like Cuba, Sudan, Iran, etc.).
Due to US export compliance laws, cleverbridge is unable to process orders with IP addresses from embargoed countries.

PNP_CAN

CAN

Canceled

The customer requested a cancelation of the order. This status is applicable for all unpaid orders.

PNP_CHB

CHB

Chargeback

The credit card company refunded an order in response to a dispute of the charge by the cardholder. This status is applicable for credit cards, JCB, debit cards (Switch, Solo), and PayPal.

PNP_DEC

DEC

Payment Declined by Card Issuer

The credit card was declined by the card issuer, usually due to an incorrectly entered card number. This status is applicable for credit cards.

PNP_ERR

DEC

Order Declined for Error

A transaction cannot be processed because of a continuous error on the payment provider platform. Before an order is given this status, our payment processing experts review the order. If they cannot correct the problem, we give the order this status and ask the customer to review the payment details or choose a different payment method.

PNP_LOW

DEC

Offer Rejected

The bid on an order was too low and rejected. The customer can bid again using a bidding link in the rejection email. This status is applicable for orders where customers can bid on prices.

PNP_MAN

DEC

Order Declined in Manual Review

The order pattern possibly indicates fraud. This status is applicable for credit cards, direct debits, and PayPal.

PNP_NRE

DEC

Rejected By Client

An order is rejected by you (the client). For example, you may reject an upgrade request if you review the order and the customer license does not match a license in your database.

PNP_PNR

DEC

Purchase Order Rejected

A purchase order has been rejected.

PNP_REJ

DEC

Order Auto-Declined by System

The order was declined by the cleverbridge automated anti-fraud screening system. This status is applicable for credit cards, debit cards, direct debits, and PayPal.

PNP_RFD

REF

Refunded

The customer was refunded the entire amount of the order. This status is applicable for all payment types.

PNP_RFF

REF

Refunded for Fraud

cleverbridge pro-actively booked a refund to prevent a chargeback due to fraud. This status is applicable for credit cards, debit cards (Switch, Solo), direct debits, and JCB.

PNP_TST

DEC

Test Order Declined

A test order cannot be processed.

REG_ACC

REG

Successful Registration

A product is offered free of cost to customers, usually for a specific time period. This status is applicable for products offered for free.

RWA_ACC

WPO

Return Debit Waiting for Payment

Delivery was made for an order, but no payment was received. There was either a booking failure from the customer's bank, or a customer disputed a charge. This status is applicable for direct debits.

TST_ACC

TST

Successful Test Order

A test order is successfully sent through the platform to try out features, train employees, or make sure that a shopping cart is functioning correctly.

TST_PRF

PPR

Test Order Partially Refunded

A partial refund was processed for a test order. This status is applicable for all payment types.

TST_RFD

REF

Test Order Refunded

A refund was processed for the entire amount of the test order. This status is applicable for all payment types.

TST_TST

PEN

Test

A test order was sent.

WAT_ACC

WPO

Purchase Order Waiting for Payment

A purchase order was placed, delivery was initiated, and payment has not been received. The customer has between 14 and 30 days to pay. This status is applicable for purchase orders.

WAT_CAN

REF

Purchase Order Canceled

An order with the status "Purchase Order Waiting for Payment" is canceled.

WAT_PAD

WPO

Past Due Waiting for Payment

An offline payment for an order was not received by the due date.

WAT_PRF

PPR

Partially Refunded Awaiting Payment

An order is partially refunded before payment has been completed. This status is applicable for all offline payment options.

Reimbursement Reason

Reimbursement Reason ID
Description

CancelledButShipped

Cancelation of Unpaid Purchase Order

CantDownload

Can't Download

ClientSupportAvailability

Client Support Dissatisfaction

CustomerError

Ordered by Mistake

CustomerSatisfactionIssue

Delivery Delayed (Electronic product)

DamagedProduct

Damaged Product (Physical Product)

DelayedShipping

Shipping Delayed (Physical Product)

DeliveryMissing

Delivery Missing / Not Received

DownloadFailed

Download Issues

DuplicateOrder

Duplicate Order

Fraud

Fraud

InstallationFailed

Installation/Technical Issue

MatchPromotionalPrice

Match Promotional Price

MissingItemsFromOrder

Invoice Modification Issue

NeverReceived

Never Received

OrderByMistake

Order by mistake

OrderedWithoutPermission

Ordered Without Permission

OrderProcessingError

Order Processing Error by cleverbridge

Price

Price / currency issue

TaxExempt

Tax Exempt

TechnicalIssue

Technical issue

UndeliverableAddress

Product Dislike / Dissatisfaction

UnknownReason

Reason Unknown

WrongProduct

Wrong Product Ordered by Customer

Reimbursement Type

Reimbursement Type ID
Description

CAN

Cancelation

CHB

Chargeback

COU

Add Coupon

DIS

Refund Amount

FUL

Refund All

ITE

Refund Items

RED

Return Direct Debit

UND

Undo Refund

VAT

Refund VAT

Partial Refund Type

Partial Refund Type ID
Description

AddCoupon

A coupon code is added to the purchase.

RefundAmount

A partial amount of the purchase is refunded.

RefundItems

One or more items are refunded.

RefundVAT

The value-added tax is refunded.

Unknown

A type of partial refund not covered by the cases above.

Subscription Event Type

Subscription Event Type ID
Description

rollback

Rollback

incqty

Increase Quantity

updNextBD

Update Next Billing Date

renewed

Renewed

renTypeUpd

Renewal Type Updated

renewalReq

Renewal Requested

new

New

add

Add

deactivate

Deactivate

downgrade

Downgrade

reinstate

Reinstate

remove

Remove

update

Update

upgrade

Upgrade